I am a user experience manager at SapientNitro, where I solve complex problems for major brands. I also serve on the board of the Interaction Design Association (IxDA) and help run the London chapter.
I’ve spoken and run workshops on various UX and design topics such as visual thinking, service design, designing workshops, diary studies, typography, and switching careers from development to design.
I once described in a talk the work of UX as “glue thinking”, ie.
Figuring out the structure or form of a thing — making things “stick” — getting people high