I am a user experience manager at SapientNitro, where I solve complex problems for major brands. I also serve on the board of the Interaction Design Association (IxDA) and help run the London chapter.

I’m an avid sketchnoter and sometimes teach on subject of visual thinking. I’ve given talks on various UX and design topics including diary studies, typography, and switching careers from development to design.

I was born and raised in Malaysia, lived in Kansas for a few years, and now reside in London, UK.

I once described in a talk the work of UX as “glue thinking”, ie.

Figuring out the structure or form of a thing — making things “stick” — getting people high

Get in touch with me on Twitter, LinkedIn, or Flickr.