UCLIC: The Last Mile

IMG_7613
I am turning in my dissertation in exactly one week’s time. I’m taking a short break to write this post, not because I can, but because I just can’t concentrate on revising my project right now. And I was thinking to myself, maybe this isn’t a good time to be blogging about the course you’re going to be assessed on – but actually, this is about as real as it gets.

Just leave me alone

At this moment, I realize that all the effort I’m putting into this MSc project is going into polishing my ideas – i.e. writing a literary piece that’s able to stand on its own. And while I absolutely agree that bad writing sucks and that we should all strive to communicate things clearly, half of me wants to just give up and do something else – like, personas or wireframes or jQuery.

For one, I actually prefer to build stuff and see things work. And instead on being assessed on how well I’m able to design solutions, I’m being graded on how well I communicate my research ideas based on the work that I’ve invested in the project. It could be worse, I suppose – but it’s a little frustrating.

Sucking as a Designer

You don’t need an MSc in order to build things. But that’s not why I decided to take up this course. I did it because I was tired of convincing people that they need to build things better for people, rather than just building things so that it functions well. So, in a way, my goal was to learn how to convince people about building things better.

But halfway through the course, I realized that I wasn’t getting any better at convincing people about how to build things better. Instead, I was learning to convince myself about how to build things better.

So, really the MSc basically opened a can of worms for me – it showed me just how bad a designer/developer I really was, because I was focusing so much on solving the problem, rather than implementing the solution.

The Sobering Irony of Academia

The question is – did I really need to go down this path to know that? Did the course make a difference in my life? Would it have been better for me just to focus on building stuff and pick things up as I go along?

I think the answer is yes/yes/no, and maybe it’s because I took the road less travelled and I know of no other route. Firstly, all that effort I put into the course forced me to reflect on my abilities and goals, and I think I wouldn’t have realized there were much better ways to implement solutions without truly assessing myself critically.

It’s ironic that this still doesn’t guarantee that I’ll be able to build better things. But at least I should be a lot more sensitive about building worse things. So, maybe that’s what I’m really being assessed about – my ability to judge and reason about good design, which is more than just writing up a good project.

But mark my words, though – I’m going to park Word aside for some *proper* hands-on stuff when I’m finally done with this.

My UXCampLondon Review

UXCampLondon has been the best UX event I’ve attended so far. Maybe because it was because I helped organize it, or that it was all of us presenting such amazing stuff, or that the team was so fantastic, or that the sponsors were so awesome or that Addlestones provided cider perks for the barcampers at the end of the day – a perfect treat out next to the Thames. No, it was a combination of all of the above, and more.

Presentations

Because I was half keeping an eye on the food order, I didn’t get to see all the presentations I wanted. But those I attended were really insightful:

Stuart Cruickshank‘s UX for Search presentation provided insightful thoughts about better search interfaces because seriously, we’ve been stuck with old pagination paradigms for ages.

Angela Arnold made some insightful propositions for the use of images as internal tools to effectively communicate user needs to stakeholders – which I will definitely attempt to apply in my existing projects.

Alex gave a good talk about personalization – a tricky thing to design for, but no less compelling. A key takeaway – do users tend only to personalize things that they are familiar with, that they know they can’t mess up? E.g. sorting a sock drawer < theme-ing a Windows XP desktop < pimping an automobile.

I had a lot of fun at Darren‘s session playing team-building games, a nice break and bit of variety from all the other presentations.

Cennydd and Dees‘s discussion panel about location was really engaging – a lot of people sharing their thoughts and perspectives on what we really mean when we say “location” – x/y coordinates are not used in the same context as “in the pub with me mates”.

My own presentation on Diary Studies went fairly well. I was really nervous, but I think based on comments and questions from people showed they got good things out of it, and I was delightfully surprised to hear some perspectives about Diary Studies from other people as well – particularly how Diary Studies can be used to explore the entire user journey of a person.

Organizing UXCampLondon

Working with the team was absolutely brilliant. I got to know some really great people, and seeing it all come together and how everything sort of fell into place was just fantastic. I volunteered to help sort out the food order for the day and that was well received, so despite all the madness of ordering Indian food (waiters passing the buck, failed promises on call returns, GPS-less cab delivery) it all went well in the end. Suffice to say, you’d be better off ordering from somewhere else other than Dawat from Tooting. Mark my words.

The Awesome UX Community

I really love being a part of the UX community here. It’s small enough that you do meet some familiar faces fairly often, but big enough that you meet new people who are genuinely interested in building better experiences. It’s also amazing to meet ex-UCLIC students who are now established in the industry, like David Whittle and Whan Kim, and even more amazing to learn crazy stories like how I almost bought a used copy of Bodyspace a year ago from David and realizing that it got sold at the last minute this another guy who turned out to be Fabien.

Perks

  • Meeting Jesse James Garrett and Kate Rutter from Adaptive Path a day before the event
  • Free flow of cider from Addlestones at the end, and drinks on tab courtesy of Saros
  • Hanging out after the event in front of the Thames
  • Free FOOD – esp. sushi from Matsuba om nom nom nom – thanks to Amberlight and Vodafone
  • eBay/Gumtree offices FTW

Best Posts on Twitter about #uxcamplondon

  • mahemoff: “please don’t take a photo of the wifi key and put it on flickr” #uxcamplondon
  • proactivepaul: being unqualified is the best qualification for ux @cdewsnip #uxcamplondon
  • bash: This representation of Twitter search results makes me very happy. http://twitpic.com/eu4iq #uxcamplondon
  • sjjh: @DominicTravers finds out what happens when you’re late for a talk at #uxcamplondon http://twitpic.com/eu4rs
  • andybudd: Sometimes I worry that UX people over think and over complicate problems a lot of the time! #uxcamplondon
  • mahemoff: Just realised eBay owns gumtree, that’s why they’re in the same building #uxcamplondon #duhMoments
  • Cennydd: “Methodologies… I think we did all of them.” #uxcamplondon
  • adrianh: Wait… what was my talk title again? (wanders off to the board to check…) #uxcamplondon
  • Cennydd: “In the beginning… was the command line” – @joelanman in ‘The Power of Text Interfaces’ #uxcamplondon
  • eyetie: “the best way to make people passionate about your business is to make them better at what they’re already passionate about.” #uxcamplondon
  • andybudd: @Cennydd’s online game avatar is acute girl with pigtails! #uxcamplondon
  • twhume: OH: “the hardcore market is male dominated” #uxcamplondon
  • cyberdees: Addlestones and The Thames #uxcamplondon http://twitpic.com/eviwo
  • dominictravers: To me, this slide represents my worst UI nightmare #uxcamplondon – http://mobypicture.com/?633l5g

I’m looking forward to the next one!

Useful post by Ryan Carson about A/B Testing

What I like about A/B Testing using Google Website Optimizer:

  • It helps provide real, direct data (as opposed to sheer guesses, or “eye-balling” secondary sources of data)
  • It helps you build strong skills in testing
  • It’s fairly straightforward to setup
  • It’s fairly flexible – allows for HTML markup, etc.

See how 37 Signals puts A/B testing to the works here.

See Carsonified’s blog post about doing A/B Testing with Google Website Optimizer on WordPress here.

For a quick overview, watch the video from Carsonified below:

How to do A/B Testing with WordPress